Reference

What Governs Your Account on af9999

These legal terms set out the rules that apply when you access af9999 and use your account — covering eligibility, account conduct, payment handling via bKash, Nagad, and Rocket, and how disputes are managed.

Eligibility & Account RulesPayment Policy — bKash, Nagad, RocketDispute & Complaint ProcessLive casino and slots
af9999 What Governs Your Account on af9999
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Here is how we handle the key areas that matter to you as an account holder.

Data We Hold We store the information you provide at registration — name, contact details, and payment wallet identifiers like your bKash or Nagad number — only for as long as your account is active or as required by applicable law.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Security Your account is protected by password authentication and OTP verification on login from a new device. If you notice unrecognised activity, contact support immediately to freeze the account.
Requesting Changes To update your registered details, correct stored data, or request account closure and data deletion, contact support via live chat or email with your account ID and the specific change you need.
CONTACT OUR TEAM

Reach Us for Legal or Account Queries

If you have a question about these terms, want to raise a complaint, or need to request account changes, our support team handles legal and account matters directly. Reach out through any of the channels below and include your registered account details so we can respond accurately.

Team online

Live Chat

Start a chat from the account dashboard. Available for account queries, payment disputes, and policy questions during our support window.

Email Support

Send your legal or account query to our support address. Include your account ID and a clear description so we can route it to the right team.

Help Centre

Our help centre covers common policy questions, account verification steps, and how to submit a formal complaint if your issue is not resolved at first contact.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice. If your question is not covered here, reach out through live chat or email.

Access depends on your local law and the regions we currently support. You are responsible for confirming that using the platform is permitted in your jurisdiction before opening an account.

Your wallet identifiers are stored securely and used only to process deposits and withdrawals on your account. We do not share them with third parties outside of the payment network required to complete your transaction.

Contact support via live chat or email with your account ID and a clear description of the issue. If the first response does not resolve it, ask for escalation and your complaint will be reviewed by a senior team member.

We post updates to these terms on this page. Continuing to use your account after a change is posted means you accept the updated terms. If you disagree, contact support to close your account.

Send a data deletion request to our support team via email, including your account ID. We will process the request in line with applicable law and confirm once your data has been removed or anonymised.

Accounts may be suspended for suspected fraud, duplicate registrations, or misuse of promotional credits. If your account is suspended, contact support — funds held are reviewed before any decision on release is made.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.